Bookings & Appointments
How do I book an appointment?
Browse stylists in your area from the Home screen, tap a stylist to view their profile, select an available time slot, and confirm your booking. You'll receive a push notification confirming the appointment.
How do I cancel or reschedule?
Go to My Bookings from your Profile, tap the appointment you want to change, and select "Cancel" or "Reschedule". Cancel more than 24 hours before your appointment and you are refunded in full. Within 24 hours, 20% of the service price is kept as a late-cancellation fee and the rest is returned to you. If your stylist cancels, you are always refunded in full, with no fee.
What is the Cancellation Waitlist?
If no available time works for you, you can join the Cancellation Waitlist for a specific date. If an appointment is cancelled for that date, you'll receive an instant push notification so you can book the newly opened slot — first come, first served!
Can I book a mobile/at-home appointment?
Yes! Some stylists offer mobile services and will come to your location. Look for the "Mobile" badge on a stylist's profile. You'll be asked to provide your address when booking.
Payments & Professional Fees
How does payment work?
You pay the full service price in the app when you book, and nothing is due at your appointment. Payments are processed securely through Stripe — your card details never touch RefreshMe's servers. Your payment is held by Stripe and only released to your stylist after the service is complete.
See how you're protected.
I'm paying up front — how do I know I'm protected?
Your stylist is not paid when you book. Your payment is held by Stripe, our payment processor, and is only released to your stylist after your service is marked complete — and you get 24 hours to raise an issue before that happens. Cancel more than 24 hours ahead for a full refund; if your stylist cancels, you always get everything back. Cancel inside 24 hours and a 20% late-cancellation fee applies.
Full details here.
How much does RefreshMe cost for professionals?
There is no signup fee or monthly subscription. RefreshMe retains a flat 10% platform fee from each completed booking, and professionals keep the remaining 90% of the service price. Clients pay the full price in the app when they book and pay nothing in person, so that 90% arrives as a single payout to the professional's Stripe account once the booking is confirmed complete. Customers can add an optional in-app tip after completion. Professionals keep 100% of tips; RefreshMe takes no share. Bank arrival follows the applicable payout schedule and processing times.
I was charged incorrectly. What do I do?
Contact our support team at admin@refreshmeapp.com with your booking details and a description of the issue. We'll investigate and resolve it within 2 business days.
Account & Profile
How do I update my profile?
Tap the Profile icon at the bottom of the screen, then tap "Edit Profile" to update your name, photo, and contact information.
How do I become a stylist on RefreshMe?
Select "I'm a Stylist" during registration. You'll complete an onboarding flow that includes identity verification and setting up your services and availability. Once approved, your profile goes live.
Is my personal information secure?
Yes. All data is encrypted and stored securely using Firebase. Payment information is handled exclusively by Stripe and never stored on our servers. See our Privacy Policy for full details.
How do I delete my account?
To request account deletion, email admin@refreshmeapp.com from your registered email address with the subject "Account Deletion Request". We'll process your request within 7 business days.