Terms of Service – RefreshMe

Section 1

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and RefreshMe LLC ("RefreshMe," "we," "us," or "our"), a North Carolina limited liability company. These Terms govern your access to and use of the RefreshMe mobile application, website, and related services (collectively, the "Platform").

By creating an account, downloading the app, or using any part of the Platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 18 years old to use RefreshMe. By using the Platform, you represent that you are 18 or older.

Section 2

Nature of the Platform — We Are a Marketplace

RefreshMe is a technology platform that connects customers ("Clients") with independent beauty and style professionals ("Stylists"). RefreshMe is not a beauty service provider.

Stylists on the Platform are independent contractors, not employees, agents, or representatives of RefreshMe LLC. RefreshMe does not:

Employ, supervise, or control the work of any Stylist
Set the prices, hours, or service standards of any Stylist
Guarantee the quality, safety, or legality of services provided by any Stylist
Act as an agent for any Stylist or Client in any transaction

The contractual relationship for beauty services is directly between the Client and the Stylist. RefreshMe facilitates the connection and payment but is not a party to that service agreement.

Section 3

Account Registration

To access most features of the Platform, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Keep your account credentials confidential and not share your password
Notify us immediately of any unauthorized use of your account at admin@refreshmeapp.com
Be responsible for all activity that occurs under your account
Not create more than one account, or create an account on behalf of someone else without authorization

RefreshMe reserves the right to suspend or terminate accounts that contain false information, violate these Terms, or engage in fraudulent activity.

Section 4

Stylist Accounts & Independent Contractor Status

If you register as a Stylist on the Platform, you acknowledge and agree that:

You are an independent contractor, not an employee of RefreshMe LLC
You are solely responsible for your own taxes, insurance, licensing, and compliance with applicable laws
You hold all required professional licenses and permits to perform beauty services in your jurisdiction
You set your own prices, hours, and availability on the Platform
RefreshMe does not provide workers' compensation, unemployment benefits, or any employment benefits to Stylists
You may work for other platforms, companies, or clients simultaneously

You agree to provide accurate information during the stylist verification process. Providing false information, including falsified licenses or identity documents, will result in immediate and permanent removal from the Platform.

Stylists who earn $600 or more in a calendar year through the Platform will receive a 1099-NEC form for tax reporting purposes. Stylists are responsible for all applicable self-employment taxes.

Section 5

Bookings & Appointments

When a Client books a Stylist through the Platform:

The booking creates a direct service agreement between the Client and the Stylist
Clients agree to be present and ready at the confirmed time and location
Stylists agree to honor confirmed bookings or provide reasonable advance notice of cancellation
Both parties agree to communicate through the Platform's messaging system for all booking-related matters

RefreshMe is not responsible for disputes arising from the provision (or failure to provide) beauty services, including but not limited to quality disputes, personal injury, or property damage.

Section 6

Payments & Fees

All payments on the Platform are processed securely through Stripe. By making or receiving payments through RefreshMe, you agree to Stripe's Terms of Service.

Clients: Payment is collected at the time of booking. Pricing is set by the individual Stylist and displayed before confirmation.
Stylists: Payouts are processed according to the schedule set forth in your Stylist agreement. RefreshMe may charge a platform service fee as disclosed at the time of onboarding.
Subscription: Stylist subscriptions are billed on a recurring basis. You may cancel your subscription at any time, but no partial refunds are issued for unused subscription periods.

RefreshMe reserves the right to adjust fees and subscription pricing with reasonable advance notice.

Section 7

Cancellations & Refunds

Cancellation and refund policies are as follows:

Clients may cancel or reschedule appointments in accordance with the Stylist's individual cancellation policy as displayed on their profile
Refunds for disputed transactions are handled on a case-by-case basis through our support team at admin@refreshmeapp.com
RefreshMe is not obligated to issue refunds for services rendered by Stylists, as RefreshMe is not the service provider
Fraudulent chargebacks or payment disputes submitted in bad faith may result in account suspension

Section 8

Prohibited Conduct

You agree not to use the Platform to:

Conduct transactions or communicate outside the Platform to circumvent RefreshMe's payment system
Harass, threaten, or discriminate against any user based on race, color, religion, sex, national origin, disability, or any other protected class
Submit false, misleading, or fraudulent information, including fake reviews
Impersonate any person or entity, or falsely represent your professional credentials
Upload or transmit viruses, malware, or any code designed to disrupt the Platform
Scrape, copy, or reverse-engineer any part of the Platform without written permission
Use the Platform for any unlawful purpose or in violation of any applicable law
Solicit other users off-platform for competing services after making initial contact through RefreshMe

Violations may result in immediate account suspension or termination without refund.

Section 9

Reviews & Content

Users may post ratings, reviews, photos, and other content ("User Content") on the Platform. By posting User Content, you grant RefreshMe a non-exclusive, royalty-free, worldwide license to display, distribute, and promote that content in connection with operating the Platform.

You agree not to post User Content that is:

False, defamatory, or misleading
Offensive, abusive, or harassing
In violation of any third party's intellectual property rights
In exchange for compensation (paid reviews)

RefreshMe reserves the right to remove any User Content that violates these Terms.

Section 10

Intellectual Property

The RefreshMe name, logo, app design, and all Platform content (excluding User Content) are the exclusive property of RefreshMe LLC and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any RefreshMe content without our prior written consent.

Section 11

Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. REFRESHME DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES. WE DO NOT GUARANTEE THE ACCURACY, QUALITY, OR SUITABILITY OF ANY STYLIST OR SERVICE FOUND THROUGH THE PLATFORM.

Your use of the Platform and any services arranged through it is entirely at your own risk.

Section 12

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REFRESHME LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, PROPERTY DAMAGE, OR DISPUTES BETWEEN CLIENTS AND STYLISTS.

In no event shall RefreshMe's total liability to you for any claim exceed the amount you paid to RefreshMe in the twelve (12) months preceding the event giving rise to the claim.

Section 13

Indemnification

You agree to defend, indemnify, and hold harmless RefreshMe LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of or inability to use the Platform
Your violation of these Terms
Your violation of any applicable law or regulation
Any services you provide or receive through the Platform
Any User Content you post on the Platform

Section 14

Termination

RefreshMe reserves the right to suspend or permanently terminate your account at any time, with or without notice, for violations of these Terms or for any conduct we determine, in our sole discretion, to be harmful to the Platform, other users, or our business.

You may delete your account at any time by following the instructions in the app settings or contacting admin@refreshmeapp.com. Upon termination, your right to use the Platform ceases immediately. Sections 11, 12, 13, and 15 of these Terms survive termination.

Section 15

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the Platform shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Mecklenburg County, North Carolina, under the rules of the American Arbitration Association.

By agreeing to these Terms, you waive your right to participate in a class action lawsuit or class-wide arbitration against RefreshMe.

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

Section 16

Changes to These Terms

RefreshMe reserves the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or in-app notification.

Your continued use of the Platform after any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Platform and delete your account.

Section 17

Contact Us

If you have questions about these Terms of Service, please contact us:

Email: admin@refreshmeapp.com
Website: refreshme-74f79.web.app
Entity: RefreshMe LLC (North Carolina)