Privacy Policy – RefreshMe

Section 1

Introduction

RefreshMe LLC ("RefreshMe," "we," "us," or "our") operates the RefreshMe mobile application and website at refreshme-74f79.web.app (collectively, the "Platform"). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using the Platform, you agree to the collection and use of your information as described in this policy. This policy applies to all users, including Clients and Stylists.

Section 2

Information We Collect

We collect the following categories of personal information:

Identity & Contact: Name, email address, phone number, and profile photo
Account Information: Username, password (encrypted), account type (Client or Stylist)
Professional Information (Stylists): Government-issued ID (for verification), professional licenses, service offerings, and pricing
Booking & Transaction Data: Appointment history, services booked, booking timestamps, and cancellation records
Payment Information: Payment processing is handled by Stripe. We do not store full credit card numbers. We retain transaction amounts, dates, and payout records
Location Data: Approximate location used to show nearby Stylists (with your permission). We do not continuously track your location
Communications: Messages sent through the Platform's in-app messaging system
Usage Data: App activity, pages viewed, features used, device type, operating system, and crash reports
Cookies & Tracking: See Section 8 below

Section 3

How We Use Your Information

We use your personal information to:

Create and manage your account
Facilitate bookings between Clients and Stylists
Process payments and send transaction confirmations
Verify Stylist identity and professional credentials
Send appointment reminders, updates, and support responses
Display your location to help Clients find nearby Stylists
Improve the Platform through usage analytics
Enforce our Terms of Service and Community Guidelines
Comply with legal obligations and respond to lawful requests
Send marketing communications (only with your consent — opt out any time)

Section 4

Information Sharing

We do not sell your personal information. We share data only in the following limited circumstances:

Between Users: Client and Stylist profile information is shared with each other as necessary to complete bookings
Service Providers: We use Firebase (Google) for data storage and authentication, Stripe for payment processing, and Google Maps for location services. These providers are bound by their own privacy policies and data processing agreements
Tax Reporting: Stylist earnings data is used to generate required 1099 tax forms for contractors earning $600+ per year
Legal Compliance: We may disclose information when required by law, court order, or to protect the safety of our users or the public
Business Transfers: If RefreshMe LLC is acquired or merged, your data may be transferred as part of that transaction, with notice provided to you

Section 5

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

Active accounts: Data retained for the duration of your account
Deleted accounts: Most personal data is deleted within 30 days of account deletion. Some data (e.g., transaction records) may be retained for up to 7 years to comply with tax and legal obligations
Messages: In-app messages are retained for 12 months after the last activity in a conversation
Verification documents (Stylists): Retained for the duration of the Stylist's account and deleted within 90 days of account closure

You may request deletion of your data at any time (see Section 7 — Your Rights).

Section 6

Data Security

We implement industry-standard security measures to protect your personal information, including:

Encrypted data storage via Google Firebase
Secure payment processing via Stripe (PCI-DSS compliant)
HTTPS encryption for all data transmitted between your device and our servers
Access controls limiting who within RefreshMe can access personal data

While we take reasonable precautions, no method of transmission over the internet is 100% secure. If you suspect unauthorized access to your account, contact us immediately at admin@refreshmeapp.com.

Section 7

Your Rights

You have the following rights regarding your personal information. To exercise any of these rights, contact us at admin@refreshmeapp.com:

Access

Request a copy of the personal data we hold about you

Correction

Update or correct inaccurate information in your profile settings or by contacting us

Deletion

Request deletion of your account and personal data. Delete your account via app settings or email us

Opt-Out of Marketing

Unsubscribe from promotional emails at any time via the unsubscribe link or by contacting us

Data Portability

Request a machine-readable copy of your data that you can transfer to another service

Withdraw Consent

Where processing is based on consent (e.g., location), you may withdraw consent at any time in your device settings

We will respond to all data rights requests within 30 days. For complex requests, we may extend this period by an additional 30 days with notice.

Section 8

Cookies & Tracking Technologies

Our website (refreshme-74f79.web.app) uses cookies and similar technologies to:

Essential cookies: Required for the website to function (e.g., keeping you logged in)
Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics / Firebase Analytics). This data is aggregated and anonymized
Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Our mobile app uses Firebase Analytics for usage tracking — you can opt out via your device's privacy settings.

Section 9

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
Right to Delete: You may request deletion of your personal information, subject to certain exceptions
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
Right to Opt-Out of Sale: We do not sell personal information

To exercise your CCPA rights, contact us at admin@refreshmeapp.com. We will verify your identity before processing your request.

Section 10

Children's Privacy

The RefreshMe Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has created an account, we will delete that account and associated data promptly.

If you believe a minor has used our Platform, please notify us at admin@refreshmeapp.com.

Section 11

Third-Party Links

The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external services you visit. RefreshMe is not responsible for the privacy practices of third parties.

Section 12

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you via email or in-app notification.

We encourage you to review this policy periodically. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

Section 13

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: admin@refreshmeapp.com
Website: refreshme-74f79.web.app
Entity: RefreshMe LLC (North Carolina)